Frequent Questions About Our Terms
Go to the login screen and tap 'Forgot Password'. Enter your email and we'll send a reset link within 2 minutes. Click the link, create a new password, and you're back in. If you don't see the email, check your spam folder or contact in-app support.
Yes. Open Account > Transactions, find the bet or withdrawal, and select 'Report Issue'. Describe what went wrong—we investigate within 48 hours. If we find a fault (duplicate charge, system glitch), we reverse it by the next business day.
We retain your name, address, phone and transaction history for 7 years for regulatory compliance and dispute resolution where local law requires. Personal preferences and login data are deleted within 30 days of closure. You can request accelerated deletion via Account > Privacy > Delete My Data.
Contact us immediately via in-app chat or the Dispute Tool in Account > Help. We freeze your account, investigate the transaction and your login history, and revert the withdrawal if it was fraudulent. Depending on local law, your bank may also open a chargeback.
We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS operators), banks for verification, and law enforcement if legally required where local law permits. We never sell your email or phone to marketers. Full details are in Account > Privacy > Data Sharing.
You can't rewrite the terms, but you can request specific accommodations (e.g. lower withdrawal limits, extended session timeouts). Contact support in the app and we'll review where local law allows it. Otherwise, you may close your account anytime via Account > Close Account.
Deposits via DANA, OVO, GoPay are instant—your balance updates in seconds. QRIS transfers may take 1–2 minutes if your bank batch-processes them. All deposits are verified by amount and timestamp. If a deposit is delayed over 5 minutes, open a dispute and we'll trace it with your bank.
