Privacy Policy Questions Answered
We collect your full name, email address, phone number, date of birth and payment details during account creation. We verify this information against your deposit method so that withdrawals can only go to the account holder. This prevents fraud and meets the legal requirements for online gaming operations in your region.
Your payment details are encrypted immediately and sent directly to the payment processor. We never store your full card numbers or banking credentials on our servers. Each deposit is verified in real time before crediting your account, and payment processors handle all sensitive financial data.
Yes. Contact our support team via email or live chat with a data-access request. We compile your account information, deposit and withdrawal history, betting records and communication logs within 10 business days. This data is sent to your registered email address in a readable format.
Your account is marked as closed but the data is retained for a set period where local law permits. This allows us to process final withdrawals, respond to disputes and meet regulatory requirements. You can request early deletion subject to ongoing legal obligations by contacting support.
We share data only with payment processors, banks and regulatory authorities where local law permits. We do not sell your information to marketing companies or other operators. Any disclosure beyond these cases requires your written consent, which you can withdraw anytime.
Go to your account settings, select 'Personal Information' and update your contact details. We may ask you to verify the change via an email or SMS code to ensure the request comes from you. Updated information takes effect immediately.
We use session cookies to keep you logged in and remember gameplay preferences. Analytics cookies help us understand how the lobby is used so we can improve it. You can disable cookies in your browser, but this may affect login persistence and some features. Clearing cookies does not delete your account or balance.